Our Record & Pledge
Our Record and Pledge – As the premier charter bus and tour company located in the Washington DC metropolitan area (including Maryland and Virginia), DC Trails delivers the extraordinary service and safety you deserve and have come to expect. We know travel; we have served customers in 43 of the 48 contiguous United States.
Over 2,000,000+ satisfied passengers have chosen to ride with DC Trails Hop-on Hop-off and had most amazing experience touring all the highlights of DC. Since our inception, we have earned the highest rating given by the DOT (Department of Transportation). In addition, we have consistently been awarded the highest rating from the DOD (Department of Defense), who certifies us to transportation military personnel throughout the United States.
Our mission statement is our pledge to you, “to provide impeccably maintained vehicles, safe and courteous professionally licensed operators and excellent service”. We invite you to read below more about that pledge, as delivered by our customer service, driving and maintenance personnel.
Our Customer Service – We are open 7 days a week 24 hours a day to serve all of your transportation and tour needs. If you call late at night we are ready and available to assist you.
Despite being the largest and most comprehensive charter bus and tour company in the Washington DC, Virginia and Maryland region, we at DC Trails have a single-tiered customer service policy. “You are our valued customer. We guarantee you the very best service delivered in a prompt and courteous manner from every member of our company, no matter what their position”.
Our commitment to service begins with the very first person. Everyone at DC Trails provides you attentive personal service, like family … only better.Let us take the stress out of moving your people. Let us help you plan and deliver on all your tour and transportation needs.